We've just deployed a brand new Multi Tennant Self Hosted deployment and are having issues due to an issue with prompts.
Version 20.0 Update 5 (Build 551 Release)
If a Department Administrator uploads a prompt via their portal we cannot edit any other settings on the Queue or Digital receptionist due to the Prompt Missing error showing. It's almost like we (System owner) do not have permissions to view the prompts that end users upload.
The prompts also do not show in the drop down list.
Logging in as a Department Administrator within the same Department as the queue or digital receptionist does not experience the issue.
This is causing us a problem as involves us having department admins for each department, and for each employee at our company that would need to support the customer. Otherwise we cannot make any changes on the customer's behalf.
Version 20.0 Update 5 (Build 551 Release)
If a Department Administrator uploads a prompt via their portal we cannot edit any other settings on the Queue or Digital receptionist due to the Prompt Missing error showing. It's almost like we (System owner) do not have permissions to view the prompts that end users upload.
The prompts also do not show in the drop down list.
Logging in as a Department Administrator within the same Department as the queue or digital receptionist does not experience the issue.
This is causing us a problem as involves us having department admins for each department, and for each employee at our company that would need to support the customer. Otherwise we cannot make any changes on the customer's behalf.
