Solved Proper Day Mode\Night Mode

[Apollo Networks]

Hiya!

Coming from Asterisk, I had many clients who would use call flow conditionals to have a day mode and night mode. Basically the way it worked is anyone could use *280 to toggle day or night mode. Currently the way I've gotten around this is I've set up a call flow app that checks the status of one extension, if the status is Available it dials the ring group, and if the status is anything other than Available, it will perform whatever function they need for night mode, such as going to an IVR, going direct to voicemail, or forwarding to an answering service.

The problem here is multi-faceted - #1, this needs to be done from one phone. #2, this kindof feels like I'm putting a big piece of duct tape over the system. Does anyone know of a cleaner way that this can be done? Perhaps one that will allow any user (or, a list of users) to toggle this setting?

Thank you

 

[Evolute IT]

https://www.3cx.com/docs/pbx-dial-codes/#h.665f9ex1w4m3

A visual indicator on the Webclient and Mobile apps is coming in V18.

 

[Apollo Networks]

That is for the system-wide office hours, yes? Ideally I will need to do this on a DID-level.

 

[ChrisC_3CX]

What @Frederick Marcoux mentioned is system-wide yes. You cannot do this on the DID level so the only other option would be to use a dummy/routing extension as you already have. You could get around having to use one phone by giving receptionist rights to other extensions to allow them to change the dummy/routing extension's profile status at will, or have them dial 999 to do the same thing.

 

[Apollo Networks]

Chris and Fredrick-

Thanks! In the end I was able to use some clever code in a CFD app to simulate the functionality I'm looking for.

 

[ChrisC_3CX]

Glad to hear it!