Provider issue

[ictm]

Hi,

Maybe someone found this same problem we are facing now with our current SIP provider GO Malta, we get from them a report that reads:

"...From all the debugging performed on the 26th of October from our Engineering team, we noticed a bug on 3CX Version 18.0.5.418 (418). From the traces we noticed that the media is not opened when the SDP is in both the 180 and 200 OK SIP messages. Customers running the same version reported the same issue.

We also noted that back on the 23rd of August, you were running 3CX version 18.0.4.965 (965), and from the analysed traces, everything was working perfectly.

Until this bug is fixed, we are suggesting downgrading to a working release..."

Any fix we could apply for our system rather than reinstalling and rolling all system back to a previous version?

Other suggestions?

Thank you in advance

Kind regards

 

[YiannisH_3CX]

Hi @ictm

I am not aware of any such bug in the latest version of 3CX. Can you please explain your scenario and what issue you are facing so we can investigate?

 

[ictm]

3CX server Linux version 18.0 (Build 418)
Standard Annual License
SIP Provider GO Malta go.com.mt
SIP Certified by 3CX Yes https://www.3cx.com/partners/sip-trunks/malta/

Scenario - Outgoing calls to certain lines with auto answering services are connected but sound is muted, instead of listening usual recording with options (welcome to X, for accounts dial Y, for sales dial W,etc) there is no audio but the call counter advance in a normal way, I've made many tests with SIP company but they just answer as I quoted before: "...There is a bug with current version, reinstall to a previous version..."

Thank you very much @YiannisH_3CX

Best regards

Gerard

 

[YiannisH_3CX]

Can you please send me a p.m. with one of those numbers that are affected so we can try from our end?