PUSH not working

[daktur]

I have properly configured PUSH notifications as 3CX instructions link.

But even tought when the Android Device screen goes off, after 10-15 secs it disconnects and says push is no avaliable.

Do I have to do something special on the extension side to work properly?

Thank you in advance for your help.

 

[NikosT_3CX]

Hi,

did you provision the 3cx mobile client with the welcome email ? If the 3cx client is not provisioned with the welcome email you will not receive any PUSH notifications.
If after this the PUSH is not working you may check on the C:\ProgramData\3CX\Instance1\Data\Logs, 3CXDialer.log file.
You will see the message " sent push request: " and if the PUSH Project is configured properly you will see a reply from Google
" GCM response: OK OK " .

 

[daktur]

Seems to be wortking now after reprovisioning via welcome mail, thanks for all help!