Put calls through to Queues

[TierList123]

Since around 2-3 weeks ago (maybe more) - but it was only reported to me 2.5 weeks ago, a strange issue has cropped up on my 3cx. Our customer services department, who is often on calls, were able to put calls through to for example "Sales", or "Accounts" by just typing in "accounts" or "sales" on their 3cx apps. The correct group/queue would pop up and they would be able to put calls through to it. Now when they type accounts or sales, nothing comes up any more. I have restarted all service. Running 3cx 18.0 Update 5 - 8SC Pro License.

 

[GeorgeK_3CX]

Hello @TierList123.
Please clarify if you are referring to the 3CX Mobile Apps or the 3CX Desktop App / WebClient.

 

[TierList123]

Hello @TierList123.
Please clarify if you are referring to the 3CX Mobile Apps or the 3CX Desktop App / WebClient.

Hi There,

I am referring to the Windows Desktop app and / or Web client. It was primarily reported on the web client, but I replicated this in the desktop app.

 

[GeorgeK_3CX]

Thank you for the clarification. When using the 3CX Desktop App and WebClient, Queues and Ring Groups will not be shown when using the Search bar. You may use the Dialer instead. See attached screenshot as an example (8003 is a queue).

Please clarify if the issue is that the Queue or Ring Group does not appear even when using the Dialer.