Putting Calls On Hold

[w3tmb]

Is their a easy way to put a call on hold and have it picked up by any other extension.

Thanks For You Help
W3TMB

 

[mfm]

Hi,

Welcome to the community.

When a call is placed on hold, only the caller who put it on hold may retrieve the call. This is where parking functionality comes in. It allows you to park a call at various parking locations. To do this you must do a blind transfer to *0 and the number you want to park it to 1,2,3. Once you have "parked it" you can notify a user of what number the call has been parked to and he may retrieve it using *1 [parked number] to pick it up.

So to clarify parking at location 1 for example

User recieves call and does a blind transfer to *01.

User who wished to retrieve the call must simple dial *11 to pick it up.