Q button not changing status

[Jason Couto]

When using the 3CX Windows or Web client, Clicking the Q button doesn't log me in or out of the queue i am a part of.

I need to use the Logout or Login from queue option within the 3CX windows client.

I think this use to work but stopped working when i was made a queue manager as well as a queue member.

Thoughts?

Jason

 

[VoIPTools]

Can you first confirm that you are logged in to ALL the queues you are assigned. The Q button only works if you are logged in / out of ALL the queues. If your state (in / out) is not the same for all the queues, the Q button will not work.

 

[Jason Couto]

Currently i am logged out from the single queue i am a member of. I am Queue manager for all 4 of the queues we have setup and a queue member to only one queue. When i click on the Q button my status doesn't change.

I just tried to call the queue extension but my phone didn't ring event though the Q button is blue or active.

tx.
JC

 

[YiannisH_3CX]

Hello @Jason Couto

Please open the switchboard of a client, select the Queue manager view and select the Queue you are a member off. Check if you are logged in or out from there. If you are logged out right click on your name and log in. See if you can take calls now. If that works and your extension is now logged in and the Q button is also set to logged in try to log out using the Q button and log back in. Does that work?

 

[Jason Couto]

That is exactly my issue... If i use the switchboard from the client i can login and logout from the queue. But if i hit the Q button it doesn't toggle my status is the queue. I still see myself as logged in to the queue.

 

[YiannisH_3CX]

That is exactly my issue... If i use the switchboard from the client i can login and logout from the queue. But if i hit the Q button it doesn't toggle my status is the queue. I still see myself as logged in to the queue.

That means that you are explicitly logged out from a Queue. You can find more details regarding this is the guide below.
https://www.3cx.com/docs/pbx-queue-status/