Solved Q monitoring / visibility

[Aiv]

Hi All,

We want to allow all agents to see who is logged in in which Q without the ability to receive calls ment for that group. ( we work with phone shifts meaning you can be logged in on 3cx but not a Q) The only way I know this can be done is by adding users to queue manager ( Call queues > select Q > Notificatiosn> add to Select queue manager extension number). Is there other option to achieve this?

 

[VasilisV_3CX]

Hi @Aiv,

In v18, in the Panel, you'll be able to see which users are logged in to which queue:



The user will not need to be a queue manager - as that will allow them to log other extensions in and out of the queue on the extension's behalf.

 

[Aiv]

Hi @Aiv,

In v18, in the Panel, you'll be able to see which users are logged in to which queue:

View attachment 25830

The user will not need to be a queue manager - as that will allow them to log other extensions in and out of the queue on the extension's behalf.

Hi @VasilisV_3CX

If I look to my own account this only works if I am a member of that Q. We want to see all queues even if we are not member of that Q or are not Q manager.

 

[VasilisV_3CX]

Hi @Aiv,

You're correct, if you're not apart of the queue, you won't see any of the users in that queue unless you're the queue manager. I'm afraid there is no other way than adding everyone as queue managers or having them as agents in the queue but always logged out.

 

[Aiv]

Hi @Aiv,

You're correct, if you're not apart of the queue, you won't see any of the users in that queue unless you're the queue manager. I'm afraid there is no other way than adding everyone as queue managers or having them as agents in the queue but always logged out.

I was afraid of that, but it is how it is. Thank you for clearing this up!

 

[VasilisV_3CX]

No problem @Aiv, feel free to open a new thread if you require any further information or assistance!