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- Jul 1, 2016
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Hi all.
Here's a call report which shows 4 calls in from caller A.
2nd report shows calls out to caller A - there are only 3.
all of of the calls in have been requested QCB.
QCB failed log shows this call at 08:12:13
Ringing time was nearly 15 minutes? This doesnt make sense because its a mobile and would go to voicemail way before that. Even if they didnt have a voicemail it wouldnt ring out for that long.
So, whats gone on here? 3CX issue?
Does failed QCB just mean they didnt answer?
When managers are getting the email to state QCB failed, is this because they didnt answer or an issue on 3CX?
Why do I not have any call report to show the QCB that failed at 08:12?
Here's a call report which shows 4 calls in from caller A.
2nd report shows calls out to caller A - there are only 3.
all of of the calls in have been requested QCB.
QCB failed log shows this call at 08:12:13
Ringing time was nearly 15 minutes? This doesnt make sense because its a mobile and would go to voicemail way before that. Even if they didnt have a voicemail it wouldnt ring out for that long.
So, whats gone on here? 3CX issue?
Does failed QCB just mean they didnt answer?
When managers are getting the email to state QCB failed, is this because they didnt answer or an issue on 3CX?
Why do I not have any call report to show the QCB that failed at 08:12?
