QQ: Pro vs Enterprise: Feature descriptions

[Jeremy Cullen]

Hey Y'all, thanks for your time and input in advance.

Looking to gain clarity on the following features that are included in Enterprise:

-Call Recording Restrictions (Start/Stop)
Is this to allow the ability to start/stop as need on a per extension basis

-Skill based Routing

Thanks as I know this is probably an elementary answer but could not find anything in the KB for clarity

 

[leejor]

For call recording info, see...
https://www.3cx.com/docs/manual/call-center-queues/

This is taken from

https://www.3cx.com/docs/manual/call-center-queues/

The following “Skill Based Routing” strategies are available:

• Ring All - ring the phones of all the agents in the specific skill group.
• Hunt Random Start - randomly selects an agent to assign the call to, distributing evenly the calls among the agents in the specific skill group.
• Round Robin - cycles sequentially through all available queue agents in the specific skill group.
• Fewest Answered - prioritizes available agents who answered the least number of calls in the specific skill group

 

[Jeremy Cullen]

Thanks leejor!!

 

[Jeremy Cullen]

Could you please post the link for recording, looks like the two links are the same.

Thanks

 

[leejor]

Sorry, i wasn't paying enough attention to my "cut and paste".

https://www.3cx.com/3cxacademy/videos/intermediate/call-recording/

 

[Jeremy Cullen]

Thanks Leejor!!