QR PROVISIONING FAILED

[Jeff_J]

Good Evening,
I have emergency calls forwarded through 3cx app, and it randomly stopped working today. Asking to be re-provisioned, I have tried doing through QR scanner, clicking link in welcome email on phone, uninstalling QR scanner, no luck on all fronts... Really looking some help here! Additionally when I try logging onto my management portal via PC/Chrome, I receive error message "Server error"
Please help!
Thank you!!

 

[cobaltit]

Sounds like the management console service stopped/crashed. Restart the service or your 3CX instance

 

[Jeff_J]

Sounds like the management console service stopped/crashed. Restart the service or your 3CX instance

Where do I do this if I dont have access to the management console (Server error) Thanks!!!

 

[SweetAction]

You need to login to the host machine (the box running the 3CX software) and restart the service there.

 

[cobaltit]

Well you don't mention where your 3CX is. If local, reboot the PC/VM. If 3CX hosted, reboot via the customer portal. If other cloud service, reboot via their portal.

 

[JohnS_3CX]

All the issues described point the the Management Console service going down, you don't need to reprovision any apps right now.

This can happen especially on Windows servers, if Windows updates were running (which can mess things up), or if there are other things running on the machine beyond 3CX (the machine must be dedicated - avoid running other stuff).

If you have a 3CX Partner, contact them. If not, try to reboot your server and ensure services are running


If it's a Linux machine, check whether you have run out of memory.