Hello,
Can you please advise what selection criteria is used to include a call in the ‘Abandoned Queue Calls’ report?
It plainly includes any call where the caller chooses to terminate the call, but does it include/exclude calls where:
This report seems to include abandoned calls that are received outside of service hours. Why are these not excluded from the report, or why is there no option for us to choose to exclude such calls from the report (similar to excluding those of <5 seconds)?
Thank you in advance for your help.
Tim.
Can you please advise what selection criteria is used to include a call in the ‘Abandoned Queue Calls’ report?
It plainly includes any call where the caller chooses to terminate the call, but does it include/exclude calls where:
- The caller gets no answer from the queue, are then passed to the queue’s Voicemail and they DO leave a message?
- The caller gets no answer from the queue, are passed to the queue’s Voicemail and do NOT leave a message?
This report seems to include abandoned calls that are received outside of service hours. Why are these not excluded from the report, or why is there no option for us to choose to exclude such calls from the report (similar to excluding those of <5 seconds)?
Thank you in advance for your help.
Tim.
