Question about queue

[amraa_kaze]

When all of the agents in the queue are either on call (busy), if new callers call, they are placed in a waiting queue. But when this happens, the caller's money is running or minute is running or however you say it - they are losing money. Is it possible to configure such that they still get in the waiting queue but their money doesn't run until they successfully connect to an available agent?

 

[amraa_kaze]

pls help? i think there might be a queue config i don't know about?

 

[amraa_kaze]

anyone?

 

[navaismo]

You need to avoid the explicit answer and use earlymedia but that mean to edit the dialplan and logic from elastix configration files.

 

[amraa_kaze]

i didn't quite understand your answer, pls explain