Question regarding mobile app:

[liamowers]

Hi all,

Does anyone know if it's possible to forward a call received on the 3CX mobile app to a number that isn't saved in 3CX?

Kind regards,
Liam

 

[leejor]

The actual call forwarding is done by the PBX, not the App itself. Perhaps you can provide more of an explanation, as to what you are attempting to achieve.

 

[JohnS_3CX]

Hi Liam,

As above, the PBX handles all forwarding.

You can tell the PBX what to do via your app. Just tap the status square on the top right and edit the status you want (ie. Do Not Disturb).

Under the Forward To: option, you can pick External Number and enter it.

Now, when you switch your status to DND, it will automatically carry out the forward as you requested. The same method can be used for all statuses.