Question regarding paging

[RDWild]

We have a system set up, with a mix of Fanvil X5U, X5U-V2, and a Yealink T57W for phones. We also have a paging group set up, that pages through speakers in the shop connected to a Fanvil PA3, and then through the speakers on the phones up front. The problem we have, is that if someone is on a call on the phones up front, and someone rings the paging group, it either puts their existing call on hold, or hangs up on them. Is there a way to have calls in progress take priority over the paging function?

 

[TheodorosG_3CX]

This behavior is expected as Paging is mostly used for emergency purposes and active calls will on hold when paging is dialed.

 

[RDWild]

so, no way to change this?

 

[TheodorosG_3CX]

I have seen in the forum users that created custom templates to change the priority of the call however this is not supported from 3CX. An idea was this forum post.