Questions about v15.5

[Stephen Squires]

Hi all,

We recently upgraded from version 12 to version 15.5 using a Pro license.

We are having some issues, of which I'll just ask about a couple here for now.

So the first is that it seems like when multiple people share the same PC, and they switch windows users, it logs the person in the inactive session out of all of the queues. and when the inactive session logs back in, they're logged out of all of our queues, of which there's about 15, and each needs to be logged into manually, unless there's a login all queues functionality. Has anyone encountered this and if so, did you find a solution?

Also, it seems the report functionality for 3CX has gone way down. We can't seem to figure out how to generate a report that shows daily summaries of # of calls in each queue, answerted, dropped, etc. Are there more advanced reporting options than those shown in the management console?

Thanks in advance!

Steve S

 

[cobaltit]

Regarding the queue login question:

https://www.3cx.com/community/threads/global-queue-login-logout.55147/

Regarding the reports:
https://www.3cx.com/docs/manual/

 

[cobaltit]

There is also this:

https://www.3cx.com/docs/pbx-queue-status/

I think the star codes will act as a global toggle but you'll have to play with it to see if it works as expected.

 

[Stephen Squires]

Thanks. That resolved the reports issue, not sure how I missed those options, but thanks still

I'll have to dig into that third link and see if I can figure out what's happening, thanks for steering me there.

 

[YiannisH_3CX]

Hello @Stephen Squires

I have a question regarding the Login/Logout issue you are facing. You mentioned that inactive users are logged out of the queue automatically. Do they switch status before leaving the PC or do the extensions just become un-registered?
If you navigate to the management console / Extensions tab and you click on the Status of an extension, do they appear as logged out?