Queue Agent groups

[Luis Eduardo Ballina]

HI is there any way to add a group of agents to a queue? i have around 100 queues and growing and every time i need to go manually and add every agent to the queue, so i was wondering if there is a way to add a group of extensions (agents) to a queue to make it easer to manage, if one agent leaves or being added i just remove it from the group. if it does not exists add it please! would save a lot of time in managing queues.

 

[VasilisV_3CX]

Hi @Luis Eduardo Ballina,

I'm afraid that it's not possible the moment.

 

[VoIPTools]

Hi Luis,

We are just finishing up a new tool for this exact scenario. "3CX Profile Manager" allows you to create a profile and assign to the profile queues, ring groups, and extension groups. When you assign an extension to a profile, it automatically adds that extension to the objects associated with the profile. If you update a profile, it will update all the assigned extensions. If you remove the extension from the profile, it automatically removes the extension from the objects. It should be released in the next few weeks. If you would like to try the beta, contact me directly.

 

[Luis Eduardo Ballina]

Hi @Luis Eduardo Ballina,

I'm afraid that it's not possible the moment.

It is a great idea then Would save a lot of time to admins (right now it painful)!
i could no add it to the idea list , i cant post there it says.

 

[Luis Eduardo Ballina]

Hi Luis,

We are just finishing up a new tool for this exact scenario. "3CX Profile Manager" allows you to create a profile and assign to the profile queues, ring groups, and extension groups. When you assign an extension to a profile, it automatically adds that extension to the objects associated with the profile. If you update a profile, it will update all the assigned extensions. If you remove the extension from the profile, it automatically removes the extension from the objects. It should be released in the next few weeks. If you would like to try the beta, contact me directly.

Great, thanks! , i will suggest it to my client.