Solved Queue audio playback issue

[Callinectes]

We have set up a queue with a specific music-on-hold playlist as well as enabling the option "Play Intro Prompt" with a file that plays information for the caller. We have found that the audio file set as the "Play Intro Prompt" plays on top of/at the same time as the music-on-hold. I would think that the music-on-hold should not start playing until after the "Play Intro Prompt" audio has completed? Is this by design, an issue specific to our system/queue, or perhaps a bug?

 

[ChrisC_3CX]

This is indeed by design, what you could do if you do not want it this way is perhaps create an IVR, add your Prompt there, and then set the IVR timeout to route calls to the Queue. Of course you would have to change the current routing to have calls sent to the IVR instead of the Call Queue and of course remove the intro prompt from the Call Queue.

 

[Callinectes]

Okay - it did not work that way in the previous system we sold and supported so this was new to us. Thank you for the clarification.

 

[ChrisC_3CX]

You're very welcome! Do feel free to start a new thread should you need anything else!