Queue Callback CallerID

[pa_an_br]

Hi

I'm trying to specify the outbound callerID for a callback of a queue, i need to change it to a UK NGN number not the DDI Attached to the Queue.

I've google'd and searched the forum with no joy and i can't find anywhere in the system an option to specify it.

Thanks in Advance

 

[Alphabetic]

You cannot set a DDI but you can specify a trunk to use.

For example:

 

[pa_an_br]

Thanks for that, better understanding now.

Do you know of a workaround i could implement to get it to show a different CallerID, I need it to be 0345XXXXXXX instead of the Main Trunk number.

Thanks

 

[Alphabetic]

I think you might be able to use CFD for that but i've never used it so i'm not entirely sure. Hopefully someone else can answer that question.

 

[leejor]

That may depend on your trunk provider. If the trunk is used for other calls as well, and normally shows a "main" number, if no DID number is sent, then you may be out of luck. However, your provider may allow you to establish a second trunk group, as a sub-account, that could be assigned a new, fixed, number. Again, it all depends on what your provider allows.
It doesn't hurt to ask.

 

[pa_an_br]

Thought that just before your reply lol, have put a call into them. Thanks

 

[pa_an_br]

Is there anyone from 3cx that can advise or would i need to raise a support call?

Thanks