- Joined
- Jul 28, 2021
- Messages
- 274
- Reaction score
- 428
With the increasing use of Ai in call and chatflows, the requests on having visibility of the 'shared' interactions increases as well.
Something which is missed by a lot of our clients is the fact that they cannot see the queue chat history in the windows client.
In the webclient you have full visibility of all queue chats.
In both times I'm logged in with the same user.
This means that if we want to add the AI agents into the workflow, the only way to see the history of chats between Ai and a customer is to use the webclient.
Would be awesome if we can also have this in de softphone client.
Something which is missed by a lot of our clients is the fact that they cannot see the queue chat history in the windows client.
In the webclient you have full visibility of all queue chats.
In both times I'm logged in with the same user.
This means that if we want to add the AI agents into the workflow, the only way to see the history of chats between Ai and a customer is to use the webclient.
Would be awesome if we can also have this in de softphone client.
