Queue Destination if no answer origin queue name not shown

[cssa]

When a call comes to a queue B routed from queue A because of 'Destination if no answer', the name shown when the call rings, is the current queue and there is no way to know that the call is coming overflowed from another queue.

Is there a way to inform the agent that the call is coming from another queue ?

 

[YiannisH_3CX]

Hello @cssa

Please note that it is not possible to have both queue names displayed when the call overflows from one queue to another. You can however create an inbound rule and give it a unique name. The inbound rule name will be transferred to the second queue as well so the users will know which route the call came from. Alternatively you could post your idea on https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.