Queue Email Notifications not Sent

[GabrielVE]

Hi All,

I've enabled Queue Email Notifications for "Notify Queue Manager when a Queue call is lost" but we don't seem to be receiving any emails so far but the event logs shows that there were recent lost call events

Would appreciate any insight on this

Thanks,

 

[cobaltit]

Other emails from 3CX work yes? What 3CX version and what SMTP server are you using?

 

[JohnS_3CX]

Hi Gabriel,

Did you add a queue manager extension first?

Does the queue manager extension have an a valid email defined under their extension?

Can you send the manager a test welcome email to see if they receive it?