Queue Hangs up on caller after a few seconds

[miles]

Version 9.0, upgraded last week from 8.0, everything is OK except that calling into a queue results in a lost call after about 10 seconds. PSTN > Patton SmartNode > LAN > 3CX > Grandstream 2020.

Below is an example. I built Digital Receptionist 801, Queue 804, and Queue member 126. 126 shows it is logged in to the queue. The call drops after I hear the transfer message and a few seconds of on-hold music.

12:59:34.098 [CM503008]: Call(451): Call is terminated
12:59:23.770 [CM503008]: Call(452): Call is terminated
12:59:23.629 [CM503007]: Call(452): Device joined: sip:[email protected]:3766;transport=udp
12:59:23.629 [CM503007]: Call(452): Device joined: sip:[email protected]:5488
12:59:19.520 [CM503025]: Call(452): Calling Ext:Ext.126@[Dev:sip:[email protected]:3766;transport=udp]
12:59:19.473 [CM503004]: Call(452): Route 1: Ext:Ext.126@[Dev:sip:[email protected]:3766;transport=udp]
12:59:19.457 [CM503001]: Call(452): Incoming call from Ext.804 to <sip:[email protected]:5060;nofwd=1>
12:59:18.567 [CM503007]: Call(451): Device joined: sip:[email protected]:5488
12:59:18.395 [CM503025]: Call(451): Calling Ext:Ext.804@[Dev:sip:[email protected]:5488]
12:59:18.348 [CM503004]: Call(451): Route 1: Ext:Ext.804@[Dev:sip:[email protected]:5488]
12:59:09.942 [CM503007]: Call(451): Device joined: sip:[email protected]:40600;rinstance=d3c71c86c59101e9
12:59:09.942 [CM503007]: Call(451): Device joined: sip:[email protected]:5060
12:59:09.785 [CM503025]: Call(451): Calling Ext:Ext.801@[Dev:sip:[email protected]:40600;rinstance=d3c71c86c59101e9]
12:59:09.739 [CM503004]: Call(451): Route 1: Ext:Ext.801@[Dev:sip:[email protected]:40600;rinstance=d3c71c86c59101e9]
12:59:09.739 [CM505002]: Gateway:[SN1 dot9] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4114 JO EUI 00A0BA04E78B R5.5 2010-05-18 H323 SIP FXS FXO M5T SIP Stack/4.0.28.28] PBX contact: [sip:[email protected]:5060]
12:59:09.739 [CM503001]: Call(451): Incoming call from 2124558553@(Ln.10000@SN1 dot9) to <sip:[email protected]:5060>
12:59:09.723 [CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:801

 

[mfm]

Hi there,

As a test.

Register a sip phone and disconnect the Grandstream from the scenario direct queue calls to the VoIP phone.

Please advise outcome.

P.s. ensure that you are updated to 3cx SP3 released today.

 

[miles]

SP3 is out as of today? Not seeing it in the updates yet.

 

[miles]

Downgraded to 8.0. Problem solved. Deerfield thinks the backup I used to upgrade to 9.0 was corrupt. Can't confirm this as it appeared fine.

 

[mfm]

Hi Miles,

By performing the test as previously indicated we could have understood the problem better, if you ever do encounter it again, then we will have a look at it.

 

[wynandjordaan]

Hi there,

We are having the same problem, but are you referring to SP2? I cannot see any SP3 releases on the day of the post.

Thanks
Wynand

 

[abc123]

SP3 isnt released yet.

I think it may have been planned and then last minute change.

 

[bluetel2]

We have exactly the same problem since upgrade to v9.

i add another bug, some call arrives in call queue but impossible to answer them... when we try to answer they turn to another extension of call queue. the call doesn't exist in gateway, but only call queue, an no one extension have call the call queue, the call appear from nowhere.

very very problematique problem ...