Queue isn't registrered

[jesperkjeldsen]

Hi!
I have made a queue with number 5040. It works from the start, but after some time (few hours or less) I get this error in the log when someone is calling to the queue:

[CM503015]: Call(25): Attempt to reach [sip:[email protected]:5060] failed. Reason: Not Registered

I have to restart 3CX to get it to work again, but thats now what I want to do with my day ;-)

Anyone who knows something about it?

I'm using 3CX 6.0.664.0.

Regards Jesper

 

[Henk]

what is the destination of the queue, is there an external number involved?

 

[jesperkjeldsen]

Nope - it is 3 local extensions.

Regards
Jesper

 

[Henk]

Let me have a think about this and see if I can replicate the issue.

perhaps in the mean time someone else knows the answer, but I do not know at the moment. (sorry).

H.

 

[Anonymous]

Nope - it is 3 local extensions.

Regards
Jesper

Are the agents registered and, cruicially, logged in to the queue?

 

[jesperkjeldsen]

Two out of the three extensions are logged in and can make calls (and recieve direct calls).

Regards
Jesper

 

[jesperkjeldsen]

I have a little more from the log her:
08:13:28.591 Call::Terminate [CM503008]: Call(3): Call is terminated
08:13:28.575 Call::RouteFailed [CM503015]: Call(3): Attempt to reach [sip:[email protected];user=phone] failed. Reason: Not Registered
08:13:28.544 Call::RouteFailed [CM503015]: Call(3): Attempt to reach [sip:[email protected];user=phone] failed. Reason: Not Registered
08:13:28.544 CallCtrl:nSelectRouteReq [CM503016]: Call(3): Target is not registered: Ext:Ext.5040
08:13:28.544 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected];user=phone]
08:13:28.529 Extension:rintEndpointInfo [CM505001]: Ext.4000: Device info: Device Identified: [Man: Snom;Mod: 360;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom360/6.5.15] Transport: [sip:xx.xx.xx.xx:5060]
08:13:28.482 CallCtrl:nIncomingCall [CM503001]: Call(3): Incoming call from Ext.4000 to [sip:[email protected];user=phone]

I have the same problem with ring groups. And it is only nessesary to restart the 3CX PhoneSystem service.
My 3CX server is connected directly to the internet with a public IP and Windows Firewall turned on.

The last problem is that when the queues is working, a call to the queue generates at least 3 calls to the member at a time! It's not a bug problem as long as the queue is working, but its frustrating that it looks like your phone is receiving 3 or more calls at a time!

Hope someone can help as the problems gets bigger every day :-/

Regards
Jesper

 

[Anonymous]

To get technical support on this one, you can contact our technical support (This requires commercial edition with support package). If you have a commercial edition, but no support package, you can purchase one here:

https://erp.3cx.com/orderform/support.aspx

 

[jspearso]

has anyone come up with a soulution to this i cant ring through to voicemail or a queue even some auto receptions dont work error lists as follows


11:13:21.156 Call::RouteFailed [CM503015]: Call(7): Attempt to reach [sip:[email protected]:5060] failed. Reason: Not Registered
11:13:21.125 Call::RouteFailed [CM503015]: Call(7): Attempt to reach [sip:[email protected]:5060] failed. Reason: Not Registered
11:13:21.125 CallCtrl:nSelectRouteReq [CM503016]: Call(7): Target is not registered: Ext:Ext.1101
11:13:21.125 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
11:13:21.109 Extension:rintEndpointInfo [CM505001]: Ext.5844: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 6.0.727.0] Transport: [sip:203.38.34.80:5060]
11:13:21.062 CallCtrl:nIncomingCall [CM503001]: Call(7): Incoming call from Ext.5844 to [sip:[email protected]:5060]
11:13:17.812 Call::Terminate [CM503008]: Call(6): Call is terminated
11:13:17.781 Call::RouteFailed [CM503015]: Call(6): Attempt to reach [sip:[email protected]:5060] failed. Reason: Not Registered
11:13:17.750 Call::RouteFailed [CM503015]: Call(6): Attempt to reach [sip:[email protected]:5060] failed. Reason: Not Registered
11:13:17.750 CallCtrl:nSelectRouteReq [CM503016]: Call(6): Target is not registered: Ext:Ext.8003
11:13:17.750 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
11:13:17.750 Extension:rintEndpointInfo [CM505001]: Ext.5844: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 6.0.727.0] Transport: [sip:203.38.34.80:5060]
11:13:17.687 CallCtrl:nIncomingCall [CM503001]: Call(6): Incoming call from Ext.5844 to [sip:[email protected]:5060]
11:12:25.640 ExtnCfg::updateContact [CM504002]: Ext.8000: a contact is unregistered. Contact(s): []
11:12:25.625 ExtnCfg::updateContact [CM504002]: Ext.1101: a contact is unregistered. Contact(s): []
11:12:24.765 ExtnCfg::updateContact [CM504002]: Ext.8003: a contact is unregistered. Contact(s): []
11:11:58.406 MediaServerReporting::RTPReceiver [MS105000] C:5.1: No RTP packets were received:remoteAddr=192.168.0.97:42000,extAddr=0.0.0.0:0,localAddr=203.38.34.80:7196


For Some Reason ext 8000 (auto reception) ext 1101 (voice Mail) and ext 8003) Call Queue keep un registering to fix i have to restart phone system service which gets very annoying

i am using the latest version of 3cx and do not want to pay for support untill i am happy with the product also i am using a tial key

cheers
josh

 

[jspearso]

fixed it by lodading software on a windows server dont know y it works now but it wouldnt on windows xp

mayby a bug in current update


ps i still love the prgram though slowly working through it all

cheers
Josh