Hello, I'm using Hosted by 3CX on version 18 update 4. We have about 50 extensions, maybe 30 physical phones using an SBC on Windows server 2k16.
We had an issue today with queues. Our receptionist is in two queues - one pretty much all the time and one only a few hours per week for a call-in period. She has a Fanvil X7, firmware is up to date. Today we noticed she was missing calls without her phone ringing. Watching the logs I could see callers waiting in the queue. From the management console status it showed she was logged in to queues, and we used the Queue In hotkey to confirm. From the browser in the upper left However when I went to the browser window on the Panel tab, it showed she was logged out of both queues.
Easy fix, but does anyone have an idea why her status would show Available and Logged In but she wouldn't actually be logged in to either queue? Is that a bug or am I missing something? They said something like this had happened before a few times. Thanks!
We had an issue today with queues. Our receptionist is in two queues - one pretty much all the time and one only a few hours per week for a call-in period. She has a Fanvil X7, firmware is up to date. Today we noticed she was missing calls without her phone ringing. Watching the logs I could see callers waiting in the queue. From the management console status it showed she was logged in to queues, and we used the Queue In hotkey to confirm. From the browser in the upper left However when I went to the browser window on the Panel tab, it showed she was logged out of both queues.
Easy fix, but does anyone have an idea why her status would show Available and Logged In but she wouldn't actually be logged in to either queue? Is that a bug or am I missing something? They said something like this had happened before a few times. Thanks!
