queue login/out issue

[Mohamedseliem]

hi there, I created a new IVR or digital receptionists, one of the queues wouldn't transfer the call to agents unless they re-login (logout and login again)
other queues are fine
any help ?

 

[TheodorosG_3CX]

Did the agents performed any explicit logout from this specific queue? You may also check the guideline below were it explains the explicit logout as the queue manager has to revert agents to previous state:
• https://www.3cx.com/docs/pbx-queue-status/#h.ivks9coc1qu5