Queue management

[CMSNEt]

Hi, I have a problem with managing live chats where they are connected to queues.
Specifically, when you start a live chat and an agent replies, it also appears in the chats of the other agents and when they close the session it is closed to everyone.
How can I manage it? So that when an agent answers the chat he becomes the only interlocutor without the others being able to intervene or close the session.

Thanks for your help

 

[VasilisV_3CX]

Hi @CMSNEt,

Have you checked to see which option is selected in the chat ownership assignment? When an agent 'takes' the chat, it cannot be shut down by other agents.

 

[CMSNEt]

Where do I find this information

 

[VasilisV_3CX]

@CMSNEt,

You will find the options under Call Queues >> <Your queue> >> Advanced tab >> Queue Preferences section.

 

[CMSNEt]

thanks