Queue manager in v18 does not show log-off timestamp

[_NL]

Hello,

We have recently upgraded to v18
We noticed that in the queue dashboards, only the time changes when logging into the queue. When a member logs out, the time does not change and the time of logout is not visible.
Is this a desired behavior ?
It would be good if the timestamp also shows the logout.

 

[ChrisC_3CX]

Are you talking about the "Last Logged in/out" column in the Q-Manager view of the 3CX Phone for Windows switchboard as seen below?


If yes, I've just tested it and it logs timestamps for both the login and logout events.

Are you saying that when an agent logs out, the timestamp doesn't get updated? If yes, what exact version of 3CX V18 and the 3CX Phone for Windows are you running?

 

[_NL]

Are you talking about the "Last Logged in/out" column in the Q-Manager view of the 3CX Phone for Windows switchboard as seen below?
View attachment 23200

If yes, I've just tested it and it logs timestamps for both the login and logout events.

Are you saying that when an agent logs out, the timestamp doesn't get updated? If yes, what exact version of 3CX V18 and the 3CX Phone for Windows are you running?

Hi Chris,

thanks for your reply.
Yes correct. When an agent logs out it doesnt get updated.

Versions:
3CX Windows Client 18.3.6.0
3CX Appliance 18.0.1849

I check the queue at the switchboard via web gui (https://name.my3cx.de:5001/webclient/#/switchboard/queues/) and in the windows client. Both got the same behavior.


In the screenshot you can see i am now logged off. But the timestamp didnt change. I logged off at 28.07.2021 10:09.
The timestamp which is visible is my last login timestamp.

When i login it works properly.

 

[_NL]

Are you talking about the "Last Logged in/out" column in the Q-Manager view of the 3CX Phone for Windows switchboard as seen below?
View attachment 23200

If yes, I've just tested it and it logs timestamps for both the login and logout events.

Are you saying that when an agent logs out, the timestamp doesn't get updated? If yes, what exact version of 3CX V18 and the 3CX Phone for Windows are you running?

FYI:
I just testet the 3CX Phone for Windows (Version 16.3.0.261) and it works as intended.

 

[ChrisC_3CX]

@_NL

You are correct, this actually does occur with the 3CX Webclient and 3CX Desktop app in 3CX v18.

I've just been informed that this will be addressed in V18's release candidate or the official release of v18.

Thanks for bringing this to our attention!