Queue Manager issues

[Luis Alonso]

Environment - 15.5 SP5 - Windows 2012 R2

Hello,

We're having an issue where certain agents stop receiving calls from the queue. The only way to correct the problem is restarting the queue manager service. Has anyone else encountered this problem? This is really frustrating, restarting the service shouldn't be the solution..

 

[Luis Alonso]

Anyone?

 

[roland_3CX]

Hi Luis Alonso,

Can you please updated your system to the latest version and let us know if this persists. Our latest release includes fixes regarding Queues. You may refer to the full change log here: https://www.3cx.com/blog/change-log/phone-system-change-log/