Queue Manager nofications

[PAUL PROSSER]

what is the definition of "a Lost Call" with regards Queue Notifications - Notify a queue Manager when a call is lost?

 

[JohnS_3CX]

Hi Paul,

A lost call is one that arrived on the queue and the call ended before any agents picked up.

These are also known as abandoned calls.

 

[FS_Mathieu]

unanswered/missed/abandonned

 

[PAUL PROSSER]

unanswered/missed/abandonned

Thank you