Queue member doesn't ring

[jimbo59]

I have one user who I have since deleted the extension and phone and re added and yet their phone never rings or shows red on other blf when ringing her queue. I can get her ring group to ring and her extension to ring but her extension doesn't ring for queue calls.

Going nuts on this one.

Phone is Htek-862 and all other extensions work fine.

 

[AaronFI]

Same issue here. Also had an issue updating detailed in this thread: https://www.3cx.com/community/threads/update-server-down.55365/

Fixed that issue thanks to @NickD_3CX

 

[jimbo59]

But to be clear you are still having the issue I am?

 

[AaronFI]

Yes, one extension in a queue is not ringing. I have logged out and logged back into the queue. I rebooted the phone. I reprovisioned the phone. I even reset the phone to factory and started from scratch to no avail

 

[AaronFI]

I deleted and recreated the extension. This solved the problem.

 

[jimbo59]

User wasn't logged in.