Good morning,
I have a problem with parking transfers from a queue
A week ago I managed to follow the following procedure:
A call arrives / it goes through a queue (ARM-RL) / an agent picks up and parks the call to *00. In this case, my call is only visible to people present in the ARM-RL queue and people can choose to resume it.
in this situation the parked call kept the queue name information.
However, I can no longer reproduce how it works.
could you help me ?
I have a problem with parking transfers from a queue
A week ago I managed to follow the following procedure:
A call arrives / it goes through a queue (ARM-RL) / an agent picks up and parks the call to *00. In this case, my call is only visible to people present in the ARM-RL queue and people can choose to resume it.
in this situation the parked call kept the queue name information.
However, I can no longer reproduce how it works.
could you help me ?
