Solved queue name or ring group name on yealink T52S & webclient

[Glen.c]

So i'm just testing out 3cx and i've and setup a ring group (and a queue) > setup a DID (given it a name) > setup a ring group (given it a name) > added an extension to the ring group.

I have a yealink T52S setup and registered & i have open the webclient and have "webclient" selected as the device to ring.

Now when i call in on the DID i do not get the ring group name (or queue name if using a queue) displayed on either the yealink or the webclient. I only get the caller ID of the caller (in the format of "New 3CX Contact <number-here>" as i'm using the zendesk server side integration.

In contacts i have under "options" i have "append Name" selected (but have also tried with "prepend name".

What am i doing wrong here to get the queue or ring group name to show up on either the yealink or the webclient?

 

[Glen.c]

I did a reinstall and it seems to be working now.

 

[YiannisH_3CX]

Glad to see the issue has been resolved