Queue not working right

[greatchoice]

I have a queue with 3 agents. I have it set for 120 ring time and 120 maximum. Then with no answer it goes to another queue at another department.

What happens is when all 3 agents are busy it is going to the no answer queue when it should be keeping someone onhold UNTIL 120 seconds.

Any help would be appreciated

 

[VoIPTools]

Maybe by "busy" you mean they are logged out of the queue? If there are no agents logged into the queue, it will immediately forward the call to the next queue.

 

[greatchoice]

No they are all logged in. Like i said, when all 3 are showing in the dashboard on a call it then goes to the no answer queue instead of keeping them in the queue. What i did was create a dummy ext and logged them into the queue to try and keep the queue alive with a route back to the queue on unregistered in the user settings. Not sure if it worked properly.

 

[SweetAction]

I just tried to replicate but could not. Maybe some screenshots of your queue setup would help.

You can also check verbose information in 3CXQueueManager.log