Queue or Group Number as CLID internally

[pa_an_br]

Hi

Is this ever going to be a feature we can use, its the only feature i really need that i used to have with FreePBX and i desperately need it.

Thanks

 

[Evolute IT]

You mean having calls show the Q number/RG as caller ID?

You can do something similar with the Append/Prepend Q/RG Name.

 

[pa_an_br]

@ConceptsWeb Yeah, Management want calls to be advertised as the group/queue number so that staff don't ring individuals back.

 

[Evolute IT]

@ConceptsWeb Yeah, Management want calls to be advertised as the group/queue number so that staff don't ring individuals back.

Then no this is not possible in 3CX.

 

[pa_an_br]

Any Staff able to add this to Feature Requests? I'm sure I'm not the only one that would love this?

 

[leejor]

You can make the queue or ring group name anything you want, including a number. I assume what you don't want, is the callers number, displaying at the same time.
Unless you made a change to the incoming trunk settings (assuming this is a SIP trunk), to take caller ID from the "wrong" field, making it unavailable, then it is not possible. Of course, a change such as this, would affect all incoming calls, on that trunk.