Queue Playlist not in order

[Owen Last]

I've created a queue playlist as we want to introduce messages while the customer waits - problem is, i've arranged 15 wav files in order (labelled 1-15) and they aren't being sorted, or played, in order.

 

[AWS2P]

this is not a 3cx problem, just your naming convention is not good. windows is ordering in alphanumeric so for example 12file.xxx will be sorted before 2file.xxx because first number 1 is previous to 2

Start like this
part001.wav
to
part015.wav

 

[Owen Last]

I'll give that a try thank you - however with that sense part6 shouldn't be above part15!

 

[Owen Last]

no difference;

 

[AWS2P]

is your windows folder sorted in good order before sending in 3CX?
do you have files ordered from 001.wav to 015.wav ?

If so then probably PBX uses another fuzzy logic who escape human understanding to sort files

 

[Owen Last]

Yeah they're stored in a dedicated folder in Windows - wondering if, as the files are importing into a Linux install, that there's a problem there somewhere?

Appreciate the "amended" dates are different but it's not following that logic either.

 

[Owen Last]

just noticed it also doesn't even play them in the order that it shows them in either - we want it to play 1-20 on every call

 

[AWS2P]

How are they imported in 3CX using raw copy on linux partition or from PBX console

Have the wav files been created same date , may be they are sorted with a mix of file name and date of creation

 

[Owen Last]

using 3CX console;

Settings -> Music on Hold -> Playlists -> Add