queue recording optin/optout are they any prompts or other indicators that indicate the caller opted in or out?

[greychain]

When the queue recording is configured to provide the recording optin/optout are they any prompts or other indicators that indicate the caller opted in or out?

I have configured the call recording opt out option but was expecting there to be a prompt and confirmation, there doesn't seem to be any.

 

[Charles_3CX]

Regarding your question, you would need to record your own prompts, to tell the caller to choose whichever you decide to use.

 

[greychain]

How do I play a confirmation prompt after the caller selects an option?

It's something I would expect to happen automatically after an option is selected

 

[Charles_3CX]

There is none, I'm afraid, you record a prompt that will tell the caller to press 3 to opt-in or opt out of recording, while the prompt is playing and before the call polls the agents, but there are no confirmation prompt options.

 

[greychain]

Is there anyway to determine the option the caller chose?

 

[Charles_3CX]

There are 2 ways and the first is that there will be a recording of the call if they did not choose an option to opt-out of recording and the option is enabled to record calls for the extension.

Also, from the queue manager log which is found under the management console > Dashboard > activity Log > Logs > Instance1,
that when the system is in verbose logging mode, will show an entry for the time before the call starts polling,

OPTOUTREC = 0 Meaning the option to opt out of recording was not chosen.

OPTOUTREC = 1 Meaning the option to opt out of recording was chosen.

 

[greychain]

Thanks for that.