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Good Morning Colleagues
I hope you are doing well . Can you help me understand the following Queue Strategies:
Hunt by threes prioritized.
Hunt by threes random start .
Thanks in advance
Best Regards
Bronze Partner
Basic Certified
Support Team
Staff member
3CX Support
Hello
@siscom
The Hunt by threes prioritized means that the Queue will poll the 3 top agents simultaneously and then move on to the next 3 as they are configured under the queue settings.
The Hunt by threes random start will poll 3 random agents simultaneously and then move to poll the next 3 random agents.
https://www.3cx.com/3cxacademy/videos/intermediate/call-queues/
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