Queue vs. automatic parking

[jcraig_techsolutions]

I have a scenario where calls com into a group of extensions, and there may be times where they are not prepared to answer the call just yet. I want a solution where the calls can automatically be placed on a Shared Park for instance, where users can then pick up the call when they are ready. I looked into the queues but that seems to suggest that the calls would ring back to available phones right away.. I didn't want the agents to have to continually log in and out of a queue.. is there any way to accomplish this?
Thanks,
Joe

 

[Clément Rousseau]

Hi,
in Queues, there is an option to set a wrap-up time setting in advenced tab which allow agents to have a little time after each call before next one.

 

[leejor]

To have a caller immediately put on hold, with no explanation, may cause confusion and a dropped call. The use of a queue gives an explanation, and an expectation that they are to hold until someone is available.