Quick Response Templates Speed Up Agent Replies

[Keith Winhall_3CX]

Do you ever find yourself typing the same thing over and over again? If you do, you are not alone. No matter what type of organization or business you are associated with, there will generally be the usual common questions that you will ask each and every client. One of the best examples of this is customer service agents working in a busy contact ...

Continue reading the Original Blog Post.

 

[Mark Phillips]

This is great - will the templates be available via the mobile apps soon?

 

[wundergunder]

I've created some templates in the windows version, but I don't see the option to send a SMS template on my Apple App.

 

[Evolute IT]

I've created some templates in the windows version, but I don't see the option to send a SMS template on my Apple App.

Templates are not available on mobile. It may change in the future but I doubt it. Although it would be a nice feature.

@Vali_3CX care to comment?