Random Call Drop

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David Th

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Hi
i have installed V15.5 recently(with grandstream 4104 GW) and i faced a problem. some times my calls to out drops randomly.
in normal situation when i try to call out, at first i hear 2 similar ringing sound (i think its from PBX) and after that i hear different ringing sound( i think these are from gateway)then call establishes to recipient. but in mentioned situation after 2 first ring the call terminates .
(for example bellow log shoes call log from ext 105 to 0885246738)
3cx server: 192.168.4.3
grandstream GW: 192.168.4.7
Code:
==============================================================================
03/09/2019 12:05:03 PM - Leg L:1296.1[Extn:105] is terminated: Cause: BYE from local
03/09/2019 12:05:03 PM - [CM503008]: Call(C:1296): Call is terminated
03/09/2019 12:05:03 PM - [CM503023]: Call(C:1296): Call recording is stopped, audio file: /var/lib/3cxpbx/Instance1/Data/Recordings/105/[105]_105-09197246738_20190309083459(1296).wav
03/09/2019 12:05:03 PM - Leg L:1296.2[Line:10000>>0885246738] is terminated: Cause: BYE from 192.168.4.7:5060
03/09/2019 12:04:59 PM - [CM503007]: Call(C:1296): Line:10000>>0885246738 has joined, contact <sip:[email protected]:5060>
03/09/2019 12:04:59 PM - [CM503007]: Call(C:1296): Extn:105 has joined, contact <sip:[email protected]:5060>
03/09/2019 12:04:59 PM - [CM503022]: Call(C:1296): Call recording is started, audio file: /var/lib/3cxpbx/Instance1/Data/Recordings/105/[105]_105-09197246738_20190309083459(1296).wav
03/09/2019 12:04:59 PM - L:1296.2[Line:10000>>0885246738] has joined to L:1296.1[Extn:105]
03/09/2019 12:04:54 PM - Currently active calls - 1: [1296]
03/09/2019 12:04:53 PM - [CM505002]: Gateway:[Grandstream GXW-4104] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 2.3, Ch:6) 1.4.1.5] PBX contact: [sip:[email protected]:5060]
03/09/2019 12:04:53 PM - [CM503002]: Call(C:1296): Alerting Line:10000>>0885246738 by contact <sip:[email protected]:5060>
03/09/2019 12:04:50 PM - [CM503025]: Call(C:1296): Calling T:Line:10000>>0885246738@[Dev:sip:[email protected]:5060] for L:1296.1[Extn:105]
03/09/2019 12:04:50 PM - [CM503027]: Call(C:1296): From: Extn:105 ("105" <sip:[email protected]:5060>)  to  T:Line:10000>>0885246738@[Dev:sip:[email protected]:5060]
03/09/2019 12:04:50 PM - [CM503004]: Call(C:1296): Route 2: from L:1296.1[Extn:105] to T:Line:10000>>0885246738@[Dev:sip:[email protected]:5060]
03/09/2019 12:04:50 PM - Line limit check: Current # of calls for line Lc:10000([USER=40798]@grandstream[/USER] GXW-4104[<sip:[email protected]:5060>]) is 0; limit is 4
03/09/2019 12:04:50 PM - [CM503027]: Call(C:1296): From: Extn:105 ("105" <sip:[email protected]:5060>)  to  T:Line:10000>>0885246738@[Dev:sip:[email protected]:5060]
03/09/2019 12:04:50 PM - [CM503004]: Call(C:1296): Route 1: from L:1296.1[Extn:105] to T:Line:10000>>0885246738@[Dev:sip:[email protected]:5060]
03/09/2019 12:04:50 PM - Line limit check: Current # of calls for line Lc:10000([USER=40798]@grandstream[/USER] GXW-4104[<sip:[email protected]:5060>]) is 0; limit is 4
03/09/2019 12:04:50 PM - Call(C:1296): Call from Extn:105 to 0885246738 matches outbound rule 'Route to external 11 Digit'
03/09/2019 12:04:50 PM - [Flow] Call(C:1296): has built target endpoint: Out#:>>Rule{Route to external 11 Digit}>>0885246738 for call from L:1296.1[Extn:105]
03/09/2019 12:04:50 PM - [Flow] Target endpoint for 0885246738is Out#:>>Rule{Route to external 11 Digit}>>09197246738
03/09/2019 12:04:50 PM - [CM503010]: Call(C:1296): Making route(s) from Extn:105 to <sip:[email protected]:5060>
03/09/2019 12:04:50 PM - [CM505001]: Endpoint Extn:105: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T19P_E2 53.84.0.15 805ec01b465a] PBX contact: [sip:[email protected]:5060]
03/09/2019 12:04:50 PM - [CM500002]: Call(C:1296): Info on incoming INVITE from Extn:105:
Invite-IN Recv Req INVITE from 192.168.4.35:5060 tid=2510104863 [email protected]:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.4.35:5060;branch=z9hG4bK2510104863
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>
From: "105"<sip:[email protected]:5060>;tag=418551735
Call-ID: [email protected]
CSeq: 2 INVITE
Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE
Content-Type: application/sdp
Proxy-Authorization: Digest username="c4JnAtJUcv",realm="3CXPhoneSystem",nonce="414d53595c837aaa34:73d1e6787d74fe29c340bc05874cc3dc",uri="sip:[email protected]:5060",response="f803df718f0c783adaba12d111d1f6e7",algorithm=MD5
Supported: replaces
User-Agent: Yealink SIP-T19P_E2 53.84.0.15 805ec01b465a
Allow-Events: talk, hold, conference, refer, check-sync
Content-Length: 306

v=0
o=- 20020 20020 IN IP4 192.168.4.35
s=SDP data
c=IN IP4 192.168.4.35
t=0 0
m=audio 12336 RTP/AVP 0 8 9 18 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:9 G722/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=ptime:20
a=sendrecv
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
03/09/2019 12:04:50 PM - [CM503001]: Call(C:1296): Incoming call from Extn:105 to <sip:[email protected]:5060>
 
Last edited:
this error "Device Not Identified: User Agent not matched" is part of any call including successful or unsuccessful. even when i establish a successful call, i see this part in log.
 
Get that Wireshark trace done and lets see the responses from the provider says, this is very easily done from the 3CX console now: https://www.3cx.com/docs/capture-network-traffic/

You have the initial INVITE message sent in the above but not the reply.
 
Does the same thing happen if call recording is not enabled?
Have you confirmed (unplug from gateway and plug into an analogue set) that all phone lines, going to the gateway are working properly?

The first two rings are probably generated by the PBX (or set), the later ones will probably be from the provider, after DTMF was sent out, and audio has been cut through.
 
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