Solved Random disconnects to voip.ms

[rogerfar]

We have had voip.ms service for years, just each phone was directly connected to their servers.

10 months ago we switched to 3cx and I have a trunk pointing to voip.ms (toronto1.voip.ms). This works fine for most part.

Once in a while, very randomly I get this error:
Registration at VoIP.MS has failed.
Destination (sip:158.85.70.148:5060;lr) is not reachable, DNS error resolving FQDN, or service is not available.

Then I get them at least 3 times in 2 minute intervals. It shows up red in the my3cx portal.

While this happens we can't receive calls or make outgoing calls, but I have a SIP client here connected to a # on voip.ms, which works fine!

While I was getting these emails I have been troubleshooting with voip.ms and they indicated no service disruptions at all.

The last 2 weeks it happened almost daily, before that maybe once a week.

What can I do to troubleshoot this? It seems to me that 3cx have problems with their DNS servers.

 

[Evolute IT]

We have had voip.ms service for years, just each phone was directly connected to their servers.

10 months ago we switched to 3cx and I have a trunk pointing to voip.ms (toronto1.voip.ms). This works fine for most part.

Once in a while, very randomly I get this error:
Registration at VoIP.MS has failed.
Destination (sip:158.85.70.148:5060;lr) is not reachable, DNS error resolving FQDN, or service is not available.

Then I get them at least 3 times in 2 minute intervals. It shows up red in the my3cx portal.

While this happens we can't receive calls or make outgoing calls, but I have a SIP client here connected to a # on voip.ms, which works fine!

While I was getting these emails I have been troubleshooting with voip.ms and they indicated no service disruptions at all.

The last 2 weeks it happened almost daily, before that maybe once a week.

What can I do to troubleshoot this? It seems to me that 3cx have problems with their DNS servers.

3CX doesn't have a problem. YOUR install may.

DNS are declared on the OS level and most use Google's DNS. Not any kind of 3CX one.

As for your precise issue, it seems that VoIP.ms had serious issues in the past week or so, and many people were not happy (see here: https://www.3cx.com/community/threads/anyone-else-fed-up-with-voip-ms.84284/).

I would recommend finding a new provider or talk with them to show your disappointment.

 

[AndreasY_3CX]

Hi,

I have inspected your machine and there are no network interruptions.

If you want to get into it deeper, I would suggest opening a ticket to our tech support team within your customer portal account.

Additionally, you can enable log verbosity in order to get more describable logs by:

1) Log in to your Management Console
2) Click on Dashboard
3) Activity Log -> Settings -> Set the log level to Verbose.

Note: Please make sure that you disable the verbosity after your troubleshooting.

 

[StefanW]

https://mobile.twitter.com/voipms?ref_src=twsrc^google|twcamp^serp|twgr^author