Since V20, we have had a random issue when users try to pick up another user's line with an incoming call using their handset (either via the keypad sequence or BLF button) . The user can pick up the call but there is no incoming audio. Outgoing audio appears to be fine (we've been told this by callers who call back). The problem does not occur frequently enough for us to collect much useful data as users typically hang up and wait for the caller to try again. The behavior is not limited to a few individuals - we see it in a lot of situations. We do not see this behavior when using the desktop app or web client to pick up the call. That is our current work-around but we need to find a permanent resolution.
Has anyone else experienced this? Any recommendations for resolving this?
Has anyone else experienced this? Any recommendations for resolving this?
