Rearrange caller id format showing on screens

[David_K]

Hello

Today when we get a call I see on our screen something like :

RingGroup:InboudRule:CallerNumber:CallerName

I'd like to have it like :

CallerName:CallerNumber:RingGroup

Is it possible?
If yes, where to change that?

Thanks

 

[eddv123]

Check the settings available under Contacts >> Options >>
Add Group, Queue or DID/DDI Names to Caller ID

You can prepend or append, this may work for you.

 

[David_K]

Thanks.
Partial fix.
In fact I'd like to switch from Number:Contact to Contact:Number
And I don't see this option.

Because when someone calls, I see for instance "+33612345678avid" on the screen, but it scrolls, I have to wait 2-3 seconds till I see "David"
It would better to be "David:+33123456789" so that I immediately see who is calling.

I don't even understand why it's not like that by default.
It seems I have this problem only for some users, the one calling from Mobile phones.

 

[leejor]

It seems I have this problem only for some users, the one calling from Mobile phones.

If there are differences, from some callers, then it may be...the name number combination that is being sent by your provider. Perhaps from mobiles, no name is actually being sent and a name is beng attached from the 3CX company phone book, or the set directory.
Check what is actually being send in the 3CX Activity Log. Compare a working and not-working call