Rebound & Call Queues w/ V9

[ptcfast2]

Hello,

With 3CX V9 SP5 I'm having an issue with Rebound when attempting to forward to an external number:

-An agent is logged into a call queue with a 20 second timeout before forwarding to an external number.
-Rebound is enabled for the external number.
-A call from a queue will NOT ring the external number if Rebound is enabled.
-A call from a queue WILL ring the external number if Rebound is disabled.
-Normal calls (Such as calls directly to the extension and transfers) work with Rebound enabled.

Has anyone ran into this issue before or have any suggestions?

 

[mhanson]

From Yesterday

http://www.3cx.com/forums/rebound-functionality-for-ring-group-18468.html


Rebound does not work with Queue/Group calls. Only direct calls. Stepan laid it out nicely.

 

[ptcfast2]

From Yesterday

http://www.3cx.com/forums/rebound-functionality-for-ring-group-18468.html


Rebound does not work with Queue/Group calls. Only direct calls. Stepan laid it out nicely.

Somehow managed to miss that. Thanks.

 

[star1]

See the request on Ideascale to add the rebound functionality to groups/queues:
http://3cx.ideascale.com/a/dtd/Rebound-for-Call-Queues---Ring-Groups/99431-9854