Solved Receive internal calls during DND

Status
Not open for further replies.

bytesolutions

Bronze Partner
Joined
May 30, 2016
Messages
80
Reaction score
10
Goodmorning everyone.
I have a configuration with five extensions, each with different office hours, therefore configured differently for each extension.
When the office is open the extension status is "available" and rings with external and internal calls, when the office is closed it is automatically set to DND and does not ring for any calls.
I need to make the phone ring only for internal calls also in DND. I tried to flag "Accept calls from Ring Groups" section but it doesn't work.
Is there a way to solve this problem of mine?
Thank you all
 
You cannot receive external calls when set to DND.

Therefore, you should change your routing for out of hours (closed) to go elsewhere rather then set your status to DND.
 
  • Like
Reactions: Evolute IT
You cannot receive external calls when set to DND.

Therefore, you should change your routing for out of hours (closed) to go elsewhere rather then set your status to DND.
Thank you for your answer.
I tried to change status to "Away" or "Lunch" but no one profile allows me to block only external calls and to ring internal calls. They blocks all calls
 
I should have said "you cannot receive any calls when in any other status apart from Available"
 
  • Like
Reactions: VasilisV_3CX
Feel free to post a new thread if you need further assistance or information @byte3.
 
Status
Not open for further replies.

Forum statistics

Threads
111,974
Messages
590,081
Members
164,899
Latest member
mazet