Reception Access role

Status
Not open for further replies.

ENVODI

Silver Partner
Basic Certified
Joined
Dec 8, 2022
Messages
9
Reaction score
3
Yesterday I upgraded a system to V20. When I look at the user roles I am a bit confused: https://www.3cx.com/docs/manual/access-roles/. The table says that when I give a user the Reception role, the user cannot execute Receptionist Operations?

Now I have to make them Department Administrator, but this is giving them to much functionality. Can this please be changed?
 
Same here. VERY confusing. I'm having to elevate all the way to Manager since Department Administrator doesn't allow Intercom which is also needed.
I wish they would add the Receptionist Operations functionality to the Reception role and create a Super Reception role that grants ALL Presence/Call functionality with none of the admin rights. There are a lot of users that need all of the calling functionality but don't need to any user or department administration/configuration rights.
It's odd that the Department Administrator takes away IVR and Intercom control that Reception role has.
 
Status
Not open for further replies.

Forum statistics

Threads
111,973
Messages
590,079
Members
164,898
Latest member
grahamaskew