Hello!
We installed V18U4 and wanted to try the new Receptionist role for our appropriate User. We ran into the issue, that after activating "Receptionist" role the User can't see the other PBX Extensions anymore. On the Team page only their favorites are still there, when changing to Panel > Receptionist there also only show up favorites. Those favorites were created from the "Front Desk" group, prior to Role-change.
Our current config:
> User groups for all departments, so they can only pickup colleague's calls within their group
> Receptionist User is only part of the "Front desk" group
Is this intended behavior for Receptionist view?
I would be happy over some advice on how to reconfigure our PBX so we can use Receptionist view.
Thank you!
We installed V18U4 and wanted to try the new Receptionist role for our appropriate User. We ran into the issue, that after activating "Receptionist" role the User can't see the other PBX Extensions anymore. On the Team page only their favorites are still there, when changing to Panel > Receptionist there also only show up favorites. Those favorites were created from the "Front Desk" group, prior to Role-change.
Our current config:
> User groups for all departments, so they can only pickup colleague's calls within their group
> Receptionist User is only part of the "Front desk" group
| GROUP | USERS RIGHTS | RECEPTIONIST USER RIGHTS |
| "Front Desk" | Show presence > Show calls Perform operations | In Addition to "USERS RIGHTS": See group members > See group calls Also, for this group I activated Role "Receptionist" |
| "Company" We use this group for a kind of "company phonebook" | See group members Show presence Perform operations | not in this group, as we want this Ext. to be excluded from the "phonebook" |
Is this intended behavior for Receptionist view?
I would be happy over some advice on how to reconfigure our PBX so we can use Receptionist view.
Thank you!
