Record all conference calls

[jholcombe]

We need to be able to record all conference calls. Our dispatchers will connect an employee to a customer via a conference call. The dispatcher's call is recorded because their extension is set to always record. However, when the dispatcher hangs up, the conference call between the employee and customer is no longer recorded. These conference calls NEED to be recorded. Please let me know some way to do this. There has to be a way to do this. It's potentially a deal breaker for us if we can't record conference calls.

Thank you.

 

[leejor]

Recording is done at the extension level so it must be enabled on the extension still on the call.

https://www.3cx.com/3cxacademy/videos/intermediate/call-recording/

 

[jholcombe]

Recording is done at the extension level so it must be enabled on the extension still on the call.

https://www.3cx.com/3cxacademy/videos/intermediate/call-recording/

At one point, there are no extensions on the call. It is two outside callers in the conference call, with no extension present. We need the conference recorded when no extensions are present in the call... The extension leaves the conference. The conference itself needs to be recorded... As long as there is at least one call in the conference, the conference needs to be recorded...