- Joined
- Nov 24, 2020
- Messages
- 78
- Reaction score
- 20
Good Morning
Is it possible to include the telephone record button when recording Auto Attendant and other voice recordings? This button was removed from v18 to v20 in the Auto Attendants however it's available under Voicemail for Users at the administrator level. This was super handy when recording Auto Attendant greetings so the customer could do it themselves. We have many customers using desk phones and do not have a headset connected (Desktop Computer, school admin environment). This would allow them or their I/T to initiate the recording directly to their phone vs through the browser.
Seeing as the below button is in v20 means the functionality exists. It's just missing from where it used to be. I used the option frequently with the school I support.
Button in a users VM
Auto Attendant Options.
Queue options
Is it possible to include the telephone record button when recording Auto Attendant and other voice recordings? This button was removed from v18 to v20 in the Auto Attendants however it's available under Voicemail for Users at the administrator level. This was super handy when recording Auto Attendant greetings so the customer could do it themselves. We have many customers using desk phones and do not have a headset connected (Desktop Computer, school admin environment). This would allow them or their I/T to initiate the recording directly to their phone vs through the browser.
Seeing as the below button is in v20 means the functionality exists. It's just missing from where it used to be. I used the option frequently with the school I support.
Button in a users VM
Auto Attendant Options.
Queue options
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